Refund policy
We want you to feel confident shopping with us. If for any reason you are not satisfied with your purchase, we offer a 30-day return and refund policy from the date of delivery.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
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The item must be unused, in its original condition, and in the original packaging.
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Proof of purchase (order number or receipt) must be provided.
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Items damaged due to misuse, improper handling, or missing parts not due to our error are not eligible for a full refund.
Return Process
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Contact our customer support team at maxholdonline@gmail.com with your order number and reason for the return.
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Our team will provide return instructions and the return shipping address.
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Once the item is received and inspected, we will notify you of the approval or rejection of your refund.
Refunds
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Approved refunds will be processed to the original payment method within 10–14 business days.
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Shipping costs are non-refundable.
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Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item).